Managed IT Support Services

There are a number of reasons why you might decide to use managed IT support services, whether it’s to support an in-house team in a large company or outsource the management of your IT infrastructure to a third party to free up time resource for other aspects of your business.

Whatever the reason, having a managed support contract with guaranteed response times and ongoing system monitoring is the answer. Some of the many benefits of managed IT support include:

Phone Support

Telephonic support during Office hours (9am to 5:30pm) Monday to Friday Excluding Public
holidays.

Remote Desktop Support

Remote support via the internet Using technologies such as ScreenConnect, VNC and Remote Desktop. Fix PC issues without requiring end-users to connect to a technician

Software Support

Support on Productivity software such as Microsoft Office or similar products.

IT Asset Management

Compile data, audit and manage workstations, servers, routers, printers
& mobile devices (*mobile device management requires additional support add-on)

Software Deployment

The ability to deploy software and services to one device, a group of devices or multiple locations.

Mobile Device Management

Manage Apple IOS & Android platform mobile devices (*mobile device management requires additional support add-on)

PC/Mac/Linux Management

The ability to manage cross-platform devices from one management system

Multivendor Storage & Backup Solutions

The ability to manage data protection from multiple locations

Multivendor Anti-Virus

The ability to manage and control anti-virus through a ‘single-pane-of-glass’

Patch Management

The ability to manage and control security patches through a ‘single-pane-of-glass’

Enhanced Alerting

More in-depth monitoring & alerting to further enhance our support services

IT Task Automation

Automate IT tasks which can be accomplished remotely, efficiently and non-intrusively.

Enhanced End-User Security Policies

The ability to block applications/services when user has administrative rights

Warranty Management

Management of all after-sales manufacturer warranties e.g. HP/Apple Care packs (Which means we will call the suppliers or manufacturers to initiate the repair or replacement processes in the event of hardware failure)

3rd Party Apps

Assistance with 3rd party applications used by the organisation e.g. accounting programs, design software etc.

Additional Add-Ons

Support “Add-Ons” have been designed to cater for those special circumstances that require special agreements between service provider and clients.

They can be added or removed on a quarterly basis and will require a monthly direct debit mandate to be setup. Additional engineering time spent on-site or remotely will be invoiced at the end of each month.