Managed IT Support Services
There are a number of reasons why you might decide to use managed IT support services, whether it’s to support an in-house team in a large company or outsource the management of your IT infrastructure to a third party to free up time resource for other aspects of your business.
Whatever the reason, having a managed support contract with guaranteed response times and ongoing system monitoring is the answer. Some of the many benefits of managed IT support include:
Phone Support
Telephonic support during Office hours (9am to 5:30pm) Monday to Friday Excluding Public
holidays.
Remote Desktop Support
Remote support via the internet Using technologies such as ScreenConnect, VNC and Remote Desktop. Fix PC issues without requiring end-users to connect to a technician
Software Support
Support on Productivity software such as Microsoft Office or similar products.
IT Asset Management
Compile data, audit and manage workstations, servers, routers, printers
& mobile devices (*mobile device management requires additional support add-on)
Software Deployment
The ability to deploy software and services to one device, a group of devices or multiple locations.
Mobile Device Management
Manage Apple IOS & Android platform mobile devices (*mobile device management requires additional support add-on)
PC/Mac/Linux Management
The ability to manage cross-platform devices from one management system
Multivendor Storage & Backup Solutions
The ability to manage data protection from multiple locations
Multivendor Anti-Virus
The ability to manage and control anti-virus through a ‘single-pane-of-glass’
Patch Management
The ability to manage and control security patches through a ‘single-pane-of-glass’
Enhanced Alerting
More in-depth monitoring & alerting to further enhance our support services
IT Task Automation
Automate IT tasks which can be accomplished remotely, efficiently and non-intrusively.
Enhanced End-User Security Policies
The ability to block applications/services when user has administrative rights
Warranty Management
Management of all after-sales manufacturer warranties e.g. HP/Apple Care packs (Which means we will call the suppliers or manufacturers to initiate the repair or replacement processes in the event of hardware failure)
3rd Party Apps
Assistance with 3rd party applications used by the organisation e.g. accounting programs, design software etc.Additional Add-Ons
Support “Add-Ons” have been designed to cater for those special circumstances that require special agreements between service provider and clients.
They can be added or removed on a quarterly basis and will require a monthly direct debit mandate to be setup. Additional engineering time spent on-site or remotely will be invoiced at the end of each month.
