There are a number of reasons why you might decide to use managed IT support services, whether it’s to support an in-house team in a large company or outsource the management of your IT infrastructure to a third party to free up time resource for other aspects of your business.
Whatever the reason, having a managed support contract with guaranteed response times and ongoing system monitoring is the answer. Some of the many benefits of managed IT support include:
Support “Add-Ons” have been designed to cater for those special circumstances that require special agreements between service provider and clients.
They can be added or removed on a quarterly basis and will require a monthly direct debit mandate to be setup. Additional engineering time spent on-site or remotely will be invoiced at the end of each month.